Terms & Conditions

Effective Date: 12th June 2025

Welcome to Firle Health. By using our website and services, you agree to the following Terms & Conditions and Privacy Policy. We are committed to protecting your data, being transparent about how it is used, and giving you control over your information.

1.? ?Data Collection and Storage
We collect personal data when you:

Browse our website
Create an account
Make a purchase
Subscribe to our newsletter
Contact customer service

Types of data collected may include:

Name, email address, postal address, and phone number
Payment and billing details (via secure third-party gateways)
IP address and browser type
Purchase history and site usage
All personal data is securely stored in encrypted databases with limited access. We implement appropriate technical and organisational measures to safeguard your information.

2.? ?Data Sharing
We do not sell your personal data. Your data may be shared with:

Trusted service providers (e.g., payment processors, delivery couriers, website analytics)
Legal authorities if required to comply with a lawful request
All third-party processors are GDPR-compliant and contractually bound to protect your data.

3.? ?Your Choices: Opt-In and Opt-Out
Marketing Communications: You may opt-in to receive emails about products, offers, and health tips. You can unsubscribe at any time using the “unsubscribe” link in our emails.
Cookie Preferences: You may accept or reject non-essential cookies through our cookie consent banner or browser settings.

4.? ?Your Data Rights
You have the right to:

Access the data we hold about you
Correct inaccuracies in your data
Request deletion of your data (subject to legal or contractual retention)
Restrict or object to certain types of data processing
Withdraw consent at any time
To exercise these rights, email: info@firlehealth.com

?5.? ?Data Retention
We retain personal data:

For as long as necessary to fulfil the purposes for which it was collected
In accordance with legal obligations (e.g., tax or accounting)
Up to 7 years after your last transaction or interaction unless requested otherwise
?6.? ?Accessibility of Policy
This policy is always available via the footer of our website and may also be presented as a pop-up banner on first visit. Updates will be clearly posted on this page.

?7.? ?Cookie Policy
We use cookies to:

Improve website performance
Analyse traffic (via tools like Google Analytics)
Enable marketing and remarketing campaigns
Types of cookies we use:

Essential cookies (for site functionality)
Analytical cookies (to monitor usage)
Marketing cookies (to personalise ads)
Some third-party tools (e.g., Google, Facebook) may collect data via cookies. You can manage cookie preferences or opt out via your browser settings or our cookie banner.

?8.? ?Refund and Return Policy
You have rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations.

You are entitled to:

A full refund for faulty goods within 30 days of receipt
Cancel an online order within 14 days of receiving the product
Return unopened or unsuitable items within 28 days, provided they are in a resaleable condition
To start a return or refund, email info@firlehealth.com with your order number and reason.

We do not refund:

Opened supplements or used health products unless faulty
Products returned outside of the return window

9.? ?PCI Compliance
We use PCI DSS-compliant payment providers to ensure all transactions are secure and encrypted. Firle Health does not store your card details. This protects your financial information and ensures safe payment processing.

10.? ?Strong Customer Authentication (SCA)
To comply with PSD2 regulations, we use Strong Customer Authentication on all online card transactions. This may include:

Verification via SMS or mobile banking app
Entry of a secure password
Use of biometric recognition
These steps reduce fraud and ensure a secure checkout experience.

Contact Us
If you have any questions or concerns about our Terms or Privacy Policy, please contact:

? info@firlehealth.com
? +44 3301 335 462
? The Shire House, Firle, Lewes, BN8 6LP

Updates to This Policy
We may update these terms from time to time to reflect changes in law, technology, or business practices. We will notify users of material updates via website notice or email (if applicable).

By continuing to use our website, you agree to these Terms & Conditions and our Privacy and Cookie Policies.